Dishwasher Repair- Replacing the Upper Spray Arm Snap Retainer (Whirlpool Part # W10116811)

Dishwasher Repair- Replacing the Upper Spray Arm Snap Retainer (Whirlpool Part # W10116811)

Hi, it’s Steve from PartSelect. Today we
are going to show you how to change the Upper Spray Arm Snap retainer on your dishwasher.
It’s a really easy job. All we are going to need is a quarter inch or seven millimeter
socket. Let me show you how we do it. Now to do this repair you will find it a little
easier if you remove the top rack. So first thing we will do is disengage these top racks,
there is one in each side, simply snap them towards the center, slide them over the end
of the track and remove the upper rack completely, set
that aside. There is a large hand tightened nut on the
top of the dishwasher tub there is a standard thread so with your fingers simply disconnect
that whole upper spray arm assembly by loosening that up, it actually threads on to the fill
tube that comes up aside of the dishwasher and down through the very top. Now we have the whole assembly in our hand,
to remove that retaining clip we will take a small socket say about a quarter inch or
seven millimeter and from the top side we will encompass all four points of that retaining
clip, push a socket firmly down and that will push those clips inside of the opening, then
we can push it through. Now with our socket we will push that clip
remaining way through the spray arm and discard it. On this particular spray arm we have noticed
that there is fair bit of debris has collected in it primarily cellophane, so it’s a good
opportunity to remove all of that from the openings. Now to install our new one, simply push it
into the opening. Take the upper part of that assembly press it down over until it locks
into place. It should turn freely now. And then we will just thread this back on to the
top spray holes. Now we are ready to reinstall the upper rack,
gauge both rear wheels and slide it in until the front wheels catch and can pull those
tracks out; we will install the rack stops, the hinge side goes towards the center, simply
slide it into the end of the track and snap it locked. And our repair is complete. We told you it
was an easy job. Thanks for watching and good luck with your


  • dannie q says:


  • Ashley Taylor says:

    Thank you so much for this! I didn't want to add another honey do to the list, but I knew our upper arm was no longer spinning. This was perfect and now my dishwasher works again!

  • Joe Mertski says:

    Thanks for the video. I think everyone of the holes in the upper spray arm was plugged with "stuff". (plastic, caked soap, etc)

  • Sue Hargis says:

    Thank you so much for the video. The most difficult part of the repair was removing the snap outlet nut. My husband had to use a wrench to get it loose. We ordered the parts which came in about 3 days and I was able to attach the snap retainer to the spray arm and screw the outlet nut back into the machine and he put the upper rack back in. We saved the price of a service call. He is 83 and I am 76 and both had back surgery last year, so anyone can do this job!

  • グレゴリーミカン says:

    What a clever trick! Thanks, you made this easy.

  • PartSelect says:

    You're very welcome! Happy to have helped.

  • randallsd says:

    Thank you so much! I already had the bottom Filters and Spray Arm cleaned but couldn't figure out how to remove the top Spray Arm. I couldn't believe how much clogging debris I cleaned out of it. The Dishwasher now works great.   

  • JSX 03 says:

    Thank you for a great instructional video!

  • Janice Stearns says:

    Thank you so much for this video. I was able to remove the upper arm and clean it out. You video was excellent. It saved me a service call or maybe even buying a new dishwasher!

  • Claire Nora says:

    Thank you! You rock! Was able to fix my dishwasher today thanks to you! Yay!

  • anna cama says:

    Thanks so much for the helpful video! I know it will work if I can just get that top "nut" that holds the spray arm on loosened. It won't budge. I did try spraying vinegar on it to loosen any detergent and ran a tooth brush as best I could. Still stuck! Any tips would be terrific. Thanks in advance!

  • anna cama says:

    Thanks for replying! Our dishwasher is a Maytag Model # DWU8402AAB and looks exactly like the model in your video. Again, thanks for any help you can provide!

  • anna cama says:

    Hi! It's the upper spray arm, just like in the video. Thanks! I look forward to the quick reply.

  • Randy Johnson says:

    Thanks .  This video saved me quite a bit of time and frustration trying to figure out how to remove the top tray clips and top spray assembly.   They are cleverly designed attachment mechanisms, but not particularly obvious for someone who does not repair appliances on a regular basis.

  • Jeremy S says:

    Thanks Buddy.

  • Peter Howells says:

    What model number is that screw on upper arm and nut

  • Youtubefan2017 says:

    Thank you for your videos. I started with the bottom sprayer first on accident and cleaned the impeller first. I should of started with the upper sprayer first. I got towels down to protect what I just cleaned.

  • spotmom says:

    This video (and others by PartSelect) have been great for letting me fix my own dishwasher. Well made, to the point and good videography. Keep up the good work! Thanks!

  • Bleis Leloup says:

    Thank you so much, was easy to fix with your help, was not able to figure out how to take it off, mostly appreciated thanks !!! video A ++++++++

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